Georgia: Minister of Justice Rati Bregadze discusses implemented and ongoing public service reforms with Nick Beresford, UNDP Resident Representative.
The Minister of Justice and the Head of UNDP discussed the existing directions of cooperation in Georgia and discussed possible areas for deepening relations. Rati Bregadze informed Nick Beresford about the innovations that are being made to improve the availability of services further.
The Minister of Justice noted that in the last one year, houses of justice and community centres had been opened in 5 districts – Gardabani, Tskaltubo, Sighnaghi, Kaspi and Chkhorotsku; Construction is underway in 6 more municipalities – Zestaponi, Samtredia, Terjola, Khashuri, Akhmeta and Supsa.
Particular attention was paid to the Mobile Justice House project, which was launched in villages where branches of the Justice House are not yet operational. House of Justice minibus – “Mobile House of Justice” provides the population with all the services that require a visit to the House of Justice and the community centre. The service is already available in 7 districts.
Work is already underway on a Digital Justice House project that will enable citizens to access more than 450 Justice House services through a mobile app.
The result of the success of the reforms is that, according to a survey conducted by UNDP and UK aid, services are easily accessible to 96% of consumers, while the service satisfaction rate is 97%.
Rati Bregadze thanked Nick Beresford for creating a unified public service development strategy in Georgia for the first time as a result of UNDP support. The document has already been approved by the Georgian government. The goal of the strategy is to further simplify public services and increase their accessibility.
Rati Bregadze and Nick Beresford also discussed the export of Georgia’s innovative projects in the field of public services.
The meeting was held at the Ministry of Justice and was attended by Deputy Ministers of Justice Tamar Tkeshelashvili and Beka Dzamashvili.
